Recover your services after termination
Definitions
Recovering your services after termination lets you request a restore of your web hosting service or domain registration that you canceled by mistake or because you missed payments.
Before you start
💻 Here are a few important points to consider when recovering your web hosting service:
- ⛔ Hosting account restore requests are subject to review, and not all services are eligible for recovery.
- ⚠️ If your data is available, a $25 restore fee per account and any applicable hosting subscription fees must be paid before processing your request.
- ⏰ Restore requests take 24 to 48 hours to process once payments are made.
🌐 Here are a few important points to consider when recovering your domain name registration:
- ❗Domain registration recovery is subject to the rules and grace periods set by each private TLD registry.
- 💲 Private registries may charge steep redemption fees for domain recovery.
- 😔 If too much time has passed, your domain may have been released to the public by the private TLD registry, and someone else may now own it.
❌ This guide is for recovery requests on terminated services, not for data restores on active services.
Step by step
Hosting service
To submit a web hosting service recovery request, follow the steps below.
1. Submit a support ticket to our team. In the message body, include the following information:
- My web hosting service domain:
2. Once we receive your request, our team will review and follow up
Domain registration
To submit a domain name registration recovery request, follow the steps below.
1. Submit a support ticket to our team. In the message body, include the following information:
- My domain name registration:
2. Once we receive your request, our team will review and follow up