Reactivate your suspended service

Definitions

If your hosting service has been suspended, it means you have an overdue payment or an incident our team has reached out to you about that requires your immediate action.

Before you start

✅ 99.9% of suspensions are caused by overdue payments. To reactivate your service immediately, make sure to review and pay any overdue invoices, go here: Pay your invoice

⚠️ If your service has been suspended due to an incident, review open support tickets on your user dashboard for action steps to reactivate your service.

🚨If your service has been terminated, go here instead: Recover your services after termination

Step by step

If your hosting service is suspended, follow the steps below.

1. Open and complete the steps in this guide: Pay your invoice

2. Once your payment is processed, your account will be automatically reactivated

⚠️ Note: If you have paid your invoices in full and your account is suspended, check open notices for required action steps to reactivate your account.

🚨Note: If you don’t see any invoices to pay and your service is inactive, it was likely terminated. You can refer to these steps: Recover your services after termination