Definitions If your hosting service has been suspended, it means you have an overdue payment or an incident our team has reached out to you about that requires your immediate action. Before you start ✅ 99.9% of suspensions are caused by overdue payments. To reactivate your service immediately, make sure to review and pay any […]
Recover your services after termination
Definitions Recovering your services after termination lets you request a restore of your web hosting service or domain registration that you canceled by mistake or because you missed payments. Before you start 💻 Here are a few important points to consider when recovering your web hosting service: 🌐 Here are a few important points to […]
Cancel your hosting service
Definitions Canceling a hosting service deletes all your hosted data and closes your service. Before you start 🚨 Canceling a hosting service deletes all your data, DNS, and email records. ⚠️ Hosting service cancelations are immediate. ❌ You cannot ‘pause’ a hosting service; it can only be active or canceled. 😥 If you cancel your […]
Change your hosting service term
Definitions Your hosting service term is the frequency at which you pre-pay to renew your service. Here’s a breakdown of the available options. Yearly term Monthly term You can switch between yearly and monthly terms based on your needs. If you’re on a yearly plan, you might prefer the flexibility of monthly billing. Conversely, if […]
Pay your invoice
Definitions All invoices are set to auto-pay on their renewal date. If your auto-payment fails or you prefer to pay early, you can manually pay an invoice through your user dashboard using the steps below. Before you start ✅ Auto-pay is enabled on invoices. ℹ️ You can pay one invoice or multiple invoices at once. […]
Request an invoice extension
Definitions An invoice extension postpones the payment due date on an invoice. If you require an invoice extension for personal circumstances, follow the steps below. Before you start ✅ Invoice extension requests are subject to review as not all services are available for extensions. ⚠️ For services where extensions are available, requests should be submitted […]
Question about my invoice
Definitions If you have a question about your invoice, follow the steps below. Before you start ✅ Invoices are processed automatically through auto-pay. ℹ️ Please include the PDF of the invoice you have questions about in your support ticket. Step by step 1. Open and complete all the steps in this guide: Download your invoice […]
Check your service renewal dates
Definitions Your service renewal date is the date your service will auto-renew. Before you start ✅ All services are set to auto-renew on their renewal date. ℹ️ Your service renewal dates are in the MM/DD/YYYY (month – day – year) format. Step by step Hosting services Use the steps below to find the renewal date […]
Download your invoice in PDF format
Definitions You can download PDF versions of your service renewal invoices directly from your user dashboard. Before you start ✅ You can download any of your invoices in PDF format. ℹ️ You can only download one invoice at a time. 🖨️ You can also print your invoice if required. Step by step 1. Log in […]
Upgrade your hosting service
Definitions Upgrading your hosting service means switching to a new plan to get increased resources or the ability to manage more domains on your service. Before you start ✅ Upgrades through your user dashboard are automatic. 😊 Your service is prorated to the remainder of your current billing term, meaning you only pay for the […]