Restore your data from backups
Definitions
Data restores from backups roll back a data point (like your website files, databases, emails, etc.) to an earlier state, normally to recover from errors or accidental deletions.
Before you start
❗Use this guide to restore your data from a backup for free. If you prefer our team to handle it or need assistance during the process, submit a support ticket (service fees apply).
🚨Experiencing an error on your website? A data restore might be the ideal fix. Always start by restoring your website files, and if the issue persists, proceed to restore your database.
✅ All data restores are performed via the JetBackup tool on your hosting control panel.
❌ You cannot download data from JetBackup, only perform data restores.
⚠️ JetBackup will appear on your hosting control panel only if daily backups are active on your hosting subscription. If it’s not visible, click here to activate the daily backup service.
ℹ️ Backups are stored over a 14-day version history with timestamps in EST (Eastern Standard Time).
▶️ You will see the following tabs on your JetBackup tool:
- Home Directory (your website files and folders)
- Databases
- Database Users
- Email Accounts
- DNS Zones
- FTP Accounts
- Cron Jobs
‼️ Note: There is also a Domains tab, used to recover all data tied to your domain name, but it should be used in extreme emergencies. Normally, you will not use it.
➡️ This guide provides specific steps to restore your website files, databases, and email accounts, as these are the most common data restore types. You can also apply these steps to restore other data points if needed.
Step by step
Restore your website files
Use the steps below to restore website files and folders located in your home directory (public_html).
ℹ️ Note: The public_html folder is the directory where all web-accessible files for your website are stored.
1. Log in to your hosting control panel
2. Click on the JetBackup button
3. Click on the Home Directory square
4. On the Restore & Download page, you will see a list of dates. Each listed date represents a recovery point, which is a snapshot of your data from that date and time. Timestamps are in EST (Eastern Standard Time).
5. Click directly on the date you want to recover the website file data from. Once you click on a date, it will highlight and you will see a Change Files Selection button appear. Click on the Change Files Selection button.
6. On the Select files popup, click the down arrow next to Page Size at the bottom-right and select 100
7. Find the domains folder under File Name, you may need to scroll to find it. Once found, click directly on it.
8. On the next screen, find the domain name of the website (or app) you want to restore files for. If you have several websites, you may need to scroll. Once you find your domain name, click directly on it.
9. In your website domain name folder, click directly on public_html
10. The public_html folder contains all of your website files. From here, check the box next to the file(s) or folders you want to restore. To restore all of your website files, simply check the box to the left of File Name to select them all. Once you’ve completed your selection, click the Select Files button.
11. The Select files popup will now close. On the Restore & Download page, click on the Restore button.
12. You will then get a Restore Summary popup to confirm your restore selection. If you want to make any changes, click on X Remove Items inside the Home Dir Files square to make changes. To continue with the selection, click on the Restore Selected Items button to start the data restore process.
13. The restoration process will then be added to the queue and may take some time, depending on the size of the data being restored. You will be able to monitor the progress on the same page. Once the restoration is complete, you will see a ✓ Completed message and a time stamp.
Restore your database
Use the steps below to restore your website database.
1. Open and complete all of the steps in this guide: Find your WordPress website database name
2. Once you’ve found your database name, take note of it somewhere secure
3. Go to your hosting control panel main page
4. Click on the JetBackup button
5. Click on the Databases square
6. On the Restore & Download page, you will see a list of your databases. Find the name of the database you want to restore and click the Choose Other Backup button. If you have many databases, you may have to go to the next page or increase the Page Size view length.
7. From the dropdown, you will see a list of dates and times. Each listed date represents a data recovery point, which is a snapshot of your data from that date and time. Timestamps are in EST (Eastern Standard Time). Click directly on the date you want to recover the database from.
8. Once you click on a date, you will see it selected. Now, click directly on your database name. Once clicked, it will highlight.
9. Double-check your database name and date selection. To continue with the selection, click the Restore button.
10. You will then get a Restore Summary popup to confirm your restore selection. If you want to make any changes, click on X Remove Items inside the Databases square to make changes. To continue with the selection, click on the Restore Selected Items button to start the data restore process.
11. The restoration process will then be added to the queue and may take some time, depending on the size of the data being restored. You will be able to monitor the progress on the same page. Once the restoration is complete, you will see a ✓ Completed message and a time stamp.
Restore your email account
Use the steps below to restore your email account.
⚠️ Note: By restoring your email account, you will not lose your existing email account data, it will simply merge with the previous data.
1. Log in to your hosting control panel
2. Click on the JetBackup button
3. Click on the Email Accounts square
4. On the Restore & Download page, you will see a list of your email accounts. Find the name of the email account you want to restore and click the Choose Other Backup button. If you have many email accounts, you may have to go to the next page or increase the Page Size view length.
5. From the dropdown, you will see a list of dates and times. Each listed date represents a data recovery point, which is a snapshot of your data from that date and time. Timestamps are in EST (Eastern Standard Time). Click directly on the date you want to recover the email account from.
6. Once you click on a date, you will see it selected. Now, click directly on your email account name. Once clicked, it will highlight.
7. Double-check your email account name and date selection. To continue with the selection, click the Restore button.
8. You will then get a Restore Summary popup to confirm your restore selection. If you want to make any changes, click on X Remove Items inside the Email Accounts square to make changes. To continue, under Restore Options, check the box next to Merge backup data with live account data. Then, click the Restore Selected Items button to start the data restore process.
🚨 IMPORTANT: Under Restore Options, check the box next to Merge backup data with live account data to preserve your existing email data and merge it with the restored data.
9. The restoration process will then be added to the queue and may take some time, depending on the size of the data being restored. You will be able to monitor the progress on the same page. Once the restoration is complete, you will see a ✓ Completed message and a time stamp.