Domains

Transfer your domain name away from us

Definitions

When you transfer a domain name away from us, you move your domain registration to a different platform, making a different provider your new domain registrar.

This differs from transferring away a website or email, which moves your data to a different hosting service. A domain transfer only moves the domain registration.

For domain transfers, here are some key terms:

EPP Code

  • Definition: A unique code used to transfer your domain between registrars.
  • Also called: Auth code, domain authorization code, domain transfer code, etc.
  • Applies to: All domain extensions, except *uk domains.

IPS Tag

  • Definition: A unique identifier used to transfer UK domains between registrars.
  • Also called: Internet Provider Security tag, Internet Provider Service tag.
  • Applies to: *uk domain extensions only.

Domain Registrar

  • Definition: A company that manages the registration of your domain name.
  • Also called: Domain registration provider, domain provider, domain name provider, etc.

Domain Extension

  • Definition: The end part of your domain name, for example: .com, .uk, .org, .info, etc.
  • Also called: TLD (Top Level Domain), domain type, domain ending, etc.

ICANN

  • Definition: The organization that coordinates global domain name system rules and regulations.
  • Full name: Internet Corporation for Assigned Names and Numbers

Before you start

‼️ READ HERE FIRST

There are three phases to a domain transfer. Your domain extension determines the steps you complete to prep and transfer, but you must complete all the steps in all three phases for a successful domain transfer:

✅ Eligibility
📋 Prep
↩️ Transfer

⏰ Domain transfers typically take 7 days to complete from the date you submit the transfer.

❗When you submit a domain name for transfer, nameserver changes are locked and disabled during the transfer period. You cannot change nameservers until the transfer is complete.

⚠️ This guide provides general guidelines for each step. If you’ve already completed a step, skip ahead to the section that matches your current step.

Step by step

✅ Eligibility

In this section, you’ll confirm that the domain you want to transfer meets all the eligibility requirements for a successful domain transfer. Eligibility requirements are the same for all domain extension types.

1. Log in to your user dashboard with us, where your domain registration is currently managed

2. Go to your domain and check the following:

✔️ Your domain is active and not expired
✔️ Your domain is older than 60 days
✔️ Your domain had no registrar transfers in the last 60 days
✔️ Your domain had no contact information changes in the last 60 days

3. Once you’ve checked your domain ✅ Eligibility, go to the section for your domain extension to 📋 Prep and ↪️ Transfer it away

All Domain Extensions

📋 Prep

ℹ️ These steps apply to all domain extensions, including .com, .net, .biz, .org, .info, and others. They do not apply to *uk domain extensions. For those, refer to its specific section further below.

1. Log in to your user dashboard with us

2. Click on Services from the menu and select Domains

3. Click the arrow → next to the domain name registration you want to transfer away

4. If Privacy Protection (ID Protection) is on, turn it off

5. Click on Registrar Lock

6. On the Registrar Lock dropdown, select Off

7. Click the Save Changes button

8. On the side menu, click on Auth Info / EPP Key

9. Click on the Request Auth Info / EPP Code button

10. Your EPP Code will be revealed next to The EPP key is:

11. Copy your EPP Code on a secure note. Make sure to note it down exactly as it appears.

12. Once securely noted down, click on Close

↩️ Transfer

1. Contact your new domain registrar to submit your domain name transfer to their system

2. After you submit the transfer to your new registrar, you need to wait approximately 7 days for your domain transfer to complete

*UK Domain Extensions Only

📋 Prep

1. Contact your new domain registrar and ask them what their IPS tag is for *uk domain names

⚠️ Note: Only your new registrar will have the IPS tag, we do not. Check their official help documentation or support channels if you’re unsure.

2. Log in to your user dashboard with us

3. Click on Domains from the menu

4. Click the arrow → next to the domain name registration you want to transfer away

5. Click on Registrar Lock

6. On the Registrar Lock dropdown, select Off

7. Click the Save Changes button

8. On the side menu, click on IPS tag

9. In the New IPS Tag field, enter the IPS tag your new domain registrar provided you

10. Check the IPS tag to make sure it matches what your registrar provided. Then, click the Set IPS tag button.

↩️ Transfer

1. Contact your new domain registrar to submit your domain name transfer to their system

2. After you submit the transfer to your new registrar, you need to wait a few hours for your domain transfer to complete