Record your screen and share the video

Definitions

You can record your screen and create a shareable video to show errors or issues for technical support.

Before you start

✅ This guide explains how to record your screen on both Mac and Windows and share it using Streamable, a free online video hosting service.

⚠️ Only record the error you want to show and do not include other personal information in videos.

❗ Delete videos from your Streamable account once your question is resolved.

Step by step

Create a free Streamable account

In this section, you will create a free Streamable account.

1. Go to the Streamable website

2. Click on Pricing from the menu

3. Find the Free plan and click on the Try for free button

4. Complete your sign-up process to create a free account

Record your screen

The next step is to record your screen. If you have a screen capture video software or program already running on your computer, you can use that.

Otherwise, instructions are provided below to record your screen using built-in screen capture tools on both Mac and Windows computers.

Mac computer

If you have a Mac computer, use these steps to record your screen. The specifics can slightly vary depending on the version of the operating system you are using.

1. Open Screen Recording: Press Command + Shift + 5 to open the screen recording options.

2. Choose Recording Type: Select to record the entire screen, a window, or a custom portion of the screen.

3. Start and Stop Recording: Click ‘Record’ to start. To stop, click the ‘Stop’ icon in the menu bar or press Command + Control + Esc.

Windows computer

If you have a Windows computer, use these steps to record your screen. The specifics can slightly vary depending on the version of the operating system you are using.

1. Open Screen Recording Tool: Press Windows Key + G to open the Game Bar.

2. Start Recording: Click on the ‘Start Recording’ button (circle icon) in the Game Bar.

3. End Recording: Click the ‘Stop Recording’ button (square icon) in the Game Bar. The video will be saved in your ‘Videos’ folder, under the ‘Captures’ subfolder.

Generate a video link on Streamable

After completing your screen recording, upload it to Streamable to generate a shareable video link.

1. Log in to your Streamable account

2. Click the Upload video button

3. Select your video file, or drag and drop the file into Streamable

4. Once the upload is complete, Streamable will provide a shareable link for your video. You can copy the link and use it to share your video.

5. When your question is resolved and you no longer require the video, click on … More and select Delete