Manage your DNS: A records

Definitions

A records are a type of DNS record that connect your domain name to an IP address, telling the internet where to find your website, email, or a specific value tied to your domain name.

DNS (Domain Name System) records are like an address book entry that tell the internet where to find and how to interact with your domain, subdomain, email, and other online services.

Before you start

✅ You can manage your A records from the DNS Zones tool within your hosting control panel only if you use our nameservers.

⚠️ To manage your A records, your domain must be registered, connected to your hosting account, and use our nameservers.

🚨 If you use an external DNS or CDN provider (e.g., Cloudflare), manage your A records on your provider’s user dashboard, they are controlled from there.

❗A record values can only point to an IP address.

ℹ️ Updates to A records may take up to 24 hours to propagate across the internet.

Step by step

Access your A records

1. Log in to your hosting control panel

2. From the top right, click the down arrow ∨ and choose the domain you want to access the A records for

3. Click on the DNS Zones button

4. Under the Type column, look for A entries, these are your A records. You will see a few different ones.

Edit an A record

Use these steps to edit any of your existing A records.

1. Go to the A record entry you want to edit

2. Click on the pencil icon on the right-hand side

3. On the Edit Record popup, edit the IP address in the Value field. Click the Save button to apply changes.

• ➡️ To show you an example, we will change the A record IP address for cloudhelpcenter.com from 70.38.95.141 to the new (fictitious) IP address 12.12.12.123

Add an A record

Use these steps to add a new A record.

1. Click the Add Record button

2. On the Add Record popup, complete the fields and click Add:

• Name (your A record hostname)
• Value (your A record IP Address)

• ➡️ To show you an example, we will add an A record for the hostname admin and point it to the fictitious IP address 12.12.12.123

❌ Note: When you create A records for hostnames, they are not subdomains. Subdomain A records are different and applicable only when you’ve created a subdomain on your hosting control panel.

Delete an A record

Use these steps to delete any of your existing A records.

1. Go to the A record entry you want to delete

2. Check the box to the left of it

3. Click the Delete button

4. Click the Confirm button

• ➡️ To show you an example, we will delete our admin A record entry.

Edit A records for subdomains

If you’ve created a subdomain on your hosting control panel, the A records for your subdomain are managed from the DNS Zones panel of its main domain.

For example, we’ve created a subdomain called about.cloudhelpcenter.com, so its A records are managed from the cloudhelpcenter.com DNS Zones panel.

Use these steps to edit the A records for your subdomain.

1. From your hosting control panel, click the down arrow ∨ and choose the domain you want to access the subdomain for

2. Click on the Subdomains button

3. Confirm your subdomain exists and its prefix. In our example, our subdomain exists and its prefix is about

⚠️ Note: If you don’t see your subdomain, go here: Create a subdomain for your domain name

4. Return to your hosting control panel main page and click the DNS Zones button

5. Find your subdomain A records. There are two per subdomain:

• One A record for only the prefix
• One A record for www. and prefix

In our example, we have only one subdomain called about.cloudhelpcenter.com, so we have these two A records in our DNS Zone:

• about
• www.about

6. To edit the A records for your subdomain, you must edit both of these records

• ➡️ To show you an example, we will edit both A records for our subdomain to the fictitious IP address 12.12.12.123