Manage your MX (email) records
Definitions
An MX (Mail Exchange) record is a type of DNS record that directs email messages to the correct mail server for your domain.
Before you start
✅ Your hosting account includes a pre-configured MX record for using your email service with us.
⚠️ If you use an external DNS or CDN provider (e.g., Cloudflare), manage your MX records on your provider’s user dashboard, they are controlled from there.
🚨 For Google, Microsoft and Zoho email services, use the separate activation guides provided below instead of this guide.
ℹ️ Updates to MX records may take up to 24 hours to propagate across the internet.
Step by step
Access your MX records
1. Log in to your hosting control panel
2. From the top right, click the down arrow ∨ and choose the domain you want to access the MX records for
3. Click on the MX Records button
Edit your MX record
Your hosting service comes with a pre-configured MX record. If you need to edit it to use an external email service, use the steps below.
1. You will see an MX record listed for your domain name. To edit the existing MX record, click on the pencil icon on the right-hand side.
2. You will get an Edit Record popup. In the Value row, update the numeric value if required.
3. In the Value row, update the MX record
⚠️ Note: Make sure there is a period symbol . at the end of your MX record value. If there isn’t one, add one.
4. Once you’ve updated the values, click the Save button
5. (Optional) If you edit the pre-configured MX record to use an external email service (not hosted with us), uncheck the box next to ‘Use this server to handle my e-mails‘ and click the Save button.
Add a new MX record
If you need to add a new MX record, use the steps below.
1. Click the Add Record button
2. You will get an Add Record popup. In the Value row, update the numeric value if required.
3. In the Value row, put in your MX record
⚠️ Note: Make sure there is a period symbol . at the end of your MX record value. If there isn’t one, add one.
4. Once you’ve put in the values, click the Add button
5. (Optional) If you’ve added a new MX record to use an external (not hosted with us) email service, uncheck the box next to ‘Use this server to handle my e-mails‘ and click the Save button.
6. You can only have one MX entry for your domain name. Now that you’ve added a new MX record, you should delete any old ones. Go to this guide’s ‘Delete an MX record’ section for steps.
Delete an MX record
If you want to delete an MX record, use the steps below.
1. Find the MX record you want to delete and check the box next to it
2. Click the Delete button
3. On the Delete DNS Record popup, click the Confirm button
