Request an invoice extension

Definitions

An invoice extension postpones the payment due date on an invoice. If you require an invoice extension for personal circumstances, follow the steps below.

Before you start

✅ Invoice extension requests are subject to review as not all services are available for extensions.

⚠️ For services where extensions are available, requests should be submitted at least 7 days before their renewal date to avoid service deactivation.

ℹ️ Please include the PDF of the invoice you require an extension for in your support ticket.

Step by step

1. Open and complete all the steps in this guide: Download your invoice in PDF format

2. Submit a support ticket to our team and attach your invoice PDF to your request. In the message body, include the following information:

• Invoice due date:
• Requested extension date:

3. Once we receive your request, our team will review and follow up