Connect your domain name to Shopify

Definitions

Connecting your domain name to Shopify means linking your website to your Shopify store so visitors can find your store using your domain name.

Before you start

✅ You must have an active Shopify subscription before completing the steps in this guide.

⚠️ This guide is for you if you use our nameservers and your domain is connected to our hosting control panel, making us your DNS provider.

🚨If you use an external DNS or CDN provider (like Cloudflare), this guide doesn’t apply to you. Manage your DNS on your provider’s user dashboard instead.

ℹ️ Updates to DNS records may take up to 24 hours to propagate across the internet.

Step by step

1. Log in to your hosting control panel

2. From the top right, click the down arrow  and choose the domain you want to connect to Shopify

3. Click on the DNS Zones button

4. You will see a list of A records (look for A under the Type column). Find the main A record for your domain name, which is the A record for the full domain.

5. Click on the pencil icon on the right-hand side

6. On the Edit Record popup. Go to the Value field, delete your existing IP address, and put in the Shopify IP address:

23.227.38.65

7. Nothing else requires modification on this popup, only the IP address. Click the Save button.

8. Back on your main DNS page, find the A record for the www entry. Tick the box to its left, click Delete, and confirm its deletion.

9. At this step, you need to add the Shopify CNAME record. Open the Manage your DNS: CNAME records guide, go to the Add a CNAME record section, and add a CNAME with the following values:

  • Name: www
  • Leave the TTL as default (no change required)
  • Value: shops.myshopify.com.

Below is an example of the CNAME record filled out. Once filled, click the Add button.

10. When you’re done, check you have your Shopify A record and CNAME record set up properly. You can see a visual example below.

11. Go to the Shopify website and log in to your account

⚠️ Note: Section names and locations may vary. If you are unsure, check the Shopify official help documentation or support channels.

12. Click on Online Store and then on Domains

13. Click on Connect existing domain and enter your domain name

14. Follow the prompts provided by Shopify to verify the connection

🚨 Note: It may take Shopify 24-48 hours to verify the connection on their systems. If the verification fails, please check the Shopify official help documentation or support channels.