Definitions Out of office in webmail is an automatic email reply you set up to let people know you’re away from your email and can’t respond right away. This is a helpful feature if you’re on vacation or will have limited access to your email for a defined period. Before you start ✅ You can […]
Fix the ‘Email server certificate is invalid’ error
Definitions An invalid email server certificate error means you can’t verify the email server’s identity, which may cause security warnings or connection issues on the email application on your device. Depending on your device and email application, the email server certificate is invalid error can appear in different formats, such as: Here is a visual […]
File size limit for email attachments
Definitions The file size limit for email attachments is the maximum size of files you can send in an email. This limit is standardized across email providers and is in place to make sure your email delivery is smooth and reaches your recipients. Before you start ✅ The file size limit for email attachments applies […]
Best practices to avoid your sent emails going to spam
Definitions Sent emails going to spam means the messages you send end up in your recipients’ spam or junk folders instead of inbox. This guide will provide best practices on improving the chances of your sent emails reaching your recipients’ inbox instead of spam folders. Before you start ✅ If you use our email service, […]
Activate Zoho Mail email for your domain
Definitions Zoho Mail is a professional email service provided by Zoho, offering custom domain email addresses and additional collaboration tools. An MX (Mail Exchange) record is a type of DNS record that directs email messages to the correct mail server for your domain. Before you start ✅ You must have an active Zoho Mail subscription. […]
Check your email tracking log
Definitions An email tracking log lets you see details about both sent (outbound) and received (inbound) emails, including delivery times, delivery status, and subject lines. Before you start ✅ Your email tracking log is your source of truth to determine email delivery. ⚠️ You can only select a date range in 7-day increments (168 hours […]
Delete an email address
Definitions Deleting an email address means permanently removing it so you can no longer send or receive emails with that address. Before you start ✅ You can delete an email address if you no longer need or use it. ⚠️ When removing an email, be very careful to delete the correct email address. ℹ️ After […]
Fix the ‘550-5.7.26 This mail is unauthenticated.’ Gmail error
Definitions The ‘550-5.7.26 This mail is unauthenticated‘ Gmail error means your email was rejected because it wasn’t properly verified with SPF or DKIM, which Gmail (Google) requires for all senders. In short, Google won’t let you send emails to Google-based email addresses until you authenticate your domain name with SPF or DKIM. The error can […]
Fix the ‘message has lines too long for transport’ error in Outlook
Definitions The ‘message has lines too long for transport‘ error means that your email contains lines of text that exceed the maximum length allowed for sending set by the Outlook email application. Put simply, your email thread is too long for Outlook to accept it. The error message may vary depending on your Outlook version, […]
Email down: Common errors and how to fix them
Definitions If your email appears down, refer to the steps and fixes below. Before you start ✅ 99.9% of email down cases are caused by the issues listed below, which you can fix quickly and easily. You can also check your email tracking log for details. ℹ️ Follow each step by step fix below to […]