Definitions Your user dashboard is where you will manage your services, payments, and online support tickets. Below is a visual example of your user dashboard. Before you start ✅ Your user dashboard login details are the ones you set when you signed up. ℹ️ Make sure to use the email address associated with your user […]
View your account email history log
Definitions Your account email history log contains all email notifications related to your services and account, including service renewals, support tickets, and other system-generated emails. Before you start ✅ Your account emails are always sent to the email address on file. If you want to change the email address on file, open a support ticket […]
Edit the profile details on your user account
Definitions User account profile details are the contact and billing information on file for your account and services. Before you start ✅ If you move, change your name, or are in the process of an account ownership transfer, you must edit your account profile to keep the contact and billing details up to date. ❌ […]
Locked out of your account? Steps to regain access
If you’re locked out of your user account because you can’t access your 2FA code, email, or for any other reason, follow the steps below. 1. Go to our website 2. Go to the Contact form on our website 3. Click on the Locked Out? Regain Access link on the contact form 4. Fill out […]
Transfer your user account ownership
Definitions Transferring your user account ownership gives someone else full control of your account and services. Before you start ‼️ READ HERE FIRST There are three parts to an ownership transfer that MUST be completed in this exact order by the correct user: 📩 Invite❗ Register✅ Confirm ‼️ IMPORTANT These definitions are crucial to complete a successful […]
Activate multi-factor auth (2FA) on your user dashboard
Definitions Multi-factor authentication (2FA) is a security process that requires an authentication code to verify your identity when logging in to your user dashboard. It has several names, including: Before you start ✅ You can activate 2FA via your email (Email MFA) or the Google Authenticator app on your mobile phone, both methods will be […]
Invite a new user to your hosting account
Definitions Invite new users to your hosting account through User Management, giving secure access to developers, designers, or any external users who need to work on your account or manage your services on your behalf. Before you start ✅ To give external users access to your hosting account or services, always send a secure invite […]
Reset your user account password
Definitions Your user account password and associated email address are used to sign in and manage your services, payments, and support tickets. If you forgot your password, follow the steps below to reset it. Before you start 🚨You must enter the email address associated with your account for the password reset to work. ✅ When […]